Client Services focuses on ensuring guests and sponsors have the best possible event experience. Our expo crew will help exhibitors and sponsors with their setup and ensure they are taken care of well. The branding crew assists with the on-course sponsor banners and branded materials that require setup and take-down for each event. The ticketing team will create a great first impression for guests upon entering the venue.
Live Production assists our crew by providing eyes on the course. Sound knowledge of the riders who will be competing at Crankworx is required in order to keep vigilant watch on the race and relay information back to the live production team.
Communications our media centre will require hosts to welcome media from around the world. Come join us and meet the press. The athlete services centre will need helping keeping track of transponders and race plates.
Project Logistics takes volunteers behind the scenes to see what it really takes to make Crankworx happen. Event office assistants help us to support our athletes, crew and volunteers to ensure they have what they need to compete and do their job. Volunteer support keeps our essential workforce happy and energized. Car park and entrance ushers keep the flow moving. The registration pack team distribute our registration packs to the appropriate groups and people. Security crew and van drivers help to keep our venue secure and our athletes and VIPs arriving on time.
Sport Operations is front and center, helping every competition happen. Course marshals ensure the course remains clear and safe for athletes and spectators. You may also assist with course set-up, tear-down and operations within the start and finish areas. Shuttle drivers bring the downhill competitors back up the start of the DH course. The Kidsworx crew is also within the sport operations team to assist with marshaling and servicing all Kidsworx activities.
Volunteer Medics are needed to assist the sport operations team with the appropriate experience and qualifications.
Awards Assistants support the awards coordinator to ensure award ceremonies run smoothly and athletes receive the appropriate prizes.
DO I NEED A BIKE TO VOLUNTEER?
No. Bikes are not necessary. They are cool, but not necessary.
HOW DOES THE VOLUNTEER APPLICATION PROCESS WORK?
1. Complete and submit the Crankworx Volunteer Registration Form online.
2. The Crankworx Team will receive your form and make note of your details.
3. An email will be sent to you with a user name, password and link allowing you to log in to your Crankworx Rotorua Profile. This profile will allow you to select shifts, and to receive information about the volunteer roster.
WHEN SHOULD I EXPECT TO SEE MY SCHEDULE FOR THE EVENT?
The volunteer manager will confirm the preliminary schedule approximately three weeks prior to Crankworx Rotorua, which begins March 17. Anyone who has registered before this date will be included in this schedule. If you register to volunteer after this date, your schedule will be sent to you within approximately 48–72 hours. If you have not received a schedule based on the timeline mentioned above and feel that you should have, please email the team at firstname.lastname@example.org
WHERE DO I CHECK IN FOR MY FIRST SHIFT?
It depends! If you are a part of the Enduro operations, then check locations will be confirmed closer to the event. For those who are volunteering for Crankworx Events onsite at skyline (from 21 March to 25 March) the event office is located in the management offices at Skyline Rotorua, 185 Fairy Springs Road. Park in the designated parking zone next to the Skyline property and walk to the main terminal. When entering the property from Fairy Springs Rd, the event management office is to the left of the main terminal. Please arrive 15 minutes prior to the start time indicated on your schedule to allow time to fill out the required paperwork and to get to your shift location. There will be security keeping an eye on these areas for your safety.
WHAT SHOULD I BRING TO MY VOLUNTEER DAY?
We suggest that you consult the forecast ahead of time and dress appropriately for the weather conditions. Wear comfortable shoes to all shifts – indoors or outdoors. It’s handy to carry a backpack with the following: hat, cell phone, sunscreen, water, snacks, camera, jacket/sweater, and umbrella. Weather can change drastically throughout the day.
HOW LONG ARE THE SHIFTS?
The volunteer shifts range anywhere from two to 12 hours. You’ll receive a schedule approximately three weeks prior to the event confirming your shift lengths as well as your crew assignment. You will be expected to work at least two shifts for the week.
WILL I BE OUTSIDE ALL DAY?
Depending on where you are assigned, you may be indoors or outdoors. Even if you’re signed up for an indoor shift, please be prepared to be outdoors as sometimes your responsibilities will require you to work both.
WILL THERE BE A LUNCH PROVIDED FOR ME?
Yes, lunch will provided for the whole crew.
CAN I VOLUNTEER IF I’M UNDER 19?
Yes. The minimum age to volunteer is 16. If you are under 18 years old, you are required to submit a waiver signed by a parent or guardian before or at the sign-in of your first shift.
IS THERE FREE ACCOMMODATION PROVIDED FOR VOLUNTEERS?
We do not provide accommodation for volunteers.
WHERE CAN I PARK WHILE I’M VOLUNTEERING?
To be posted in February.
ARE THERE ANY PERKS FOR VOLUNTEERING?
Of course there are! Not only will you receive a stylish Crankworx T-shirt, you will be invited to a wrap-up party for all volunteers on Sunday, 25 March, with awesome draw prizes. Volunteering for Crankworx is a great opportunity to meet like-minded people and get a glimpse into the inner workings of the world’s premier mountain bike festival.